Terms of service

TERMS OF SERVICE — VALKORX (AUSTRALIA)

OVERVIEW

Welcome to ValkorX. The terms “we”, “us”, and “our” refer to ValkorX. ValkorX operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with an online shopping experience. ValkorX is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (the “Terms”), set out your rights and responsibilities when using our Services.

Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years of age (or the age of majority in your state or territory in Australia), or that you have parental or guardian consent if applicable.

You may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You warrant that all information provided is accurate, current, and complete, and that you have the legal right to provide it.

You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account. Accounts may not be transferred, sold, or assigned.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display accurate product information. However, product colours, appearance, and packaging may vary depending on your device and screen settings.

We do not guarantee that products will meet your personal expectations. Product descriptions and availability may change at any time without notice.

We reserve the right to discontinue products, limit quantities, or restrict sales by person, region, or jurisdiction.

SECTION 3 — ORDERS

By placing an order, you make an offer to purchase. ValkorX reserves the right to accept or decline orders at its discretion. An order is not confirmed until payment has been received and accepted.

Once an order is accepted, cancellations may not be possible. If an order is modified or cancelled, we will attempt to notify you using the contact details provided.

Returns and exchanges are governed solely by our Refund Policy.

Purchases are intended for personal or household use only, not resale or export.

SECTION 4 — PRICES AND BILLING

Prices and promotions may change without notice. The price charged will be the price displayed at checkout at the time of purchase.

Unless stated otherwise, prices do not include shipping, customs, or import charges.

You agree to provide accurate billing and payment details, and to update your information promptly where required.

You confirm that:

  • You are authorised to use the payment method

  • Payment details are correct

  • Charges will be honoured by your payment provider

SECTION 5 — SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by carriers, customs, or events beyond our control. Once an order is handed to the courier, risk of loss transfers to you.

SECTION 6 — INTELLECTUAL PROPERTY

All content on the Services — including text, images, branding, graphics, videos, logos, and design — is owned by ValkorX or its licensors and is protected under Australian and international intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, or exploit any content without written consent.

ValkorX branding and Shopify branding remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools that we do not control or endorse. These tools are provided “as is” and used at your own risk.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for third-party content, products, services, or policies.

You access third-party sites at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

ValkorX is powered by Shopify. However, all purchases are made directly with ValkorX.

Shopify is not responsible for transactions, products, customer service, or disputes between you and ValkorX.

You release Shopify from claims arising from purchases made through our store.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy  and Shopify’s Privacy Policy.

Information may be processed in Australia or overseas in order to provide our Services.

Review our Privacy Policy for details.

SECTION 11 — FEEDBACK

If you submit feedback, reviews, or suggestions, you grant ValkorX a royalty-free, worldwide licence to use, reproduce, and publish that content.

You confirm that your feedback does not infringe third-party rights or contain unlawful material.

SECTION 12 — ERRORS AND OMISSIONS

We reserve the right to correct errors, update information, or cancel orders if inaccuracies occur.

SECTION 13 — PROHIBITED USES

You must not use the Services for unlawful purposes, harassment, fraud, intellectual property infringement, spamming, hacking, or harmful conduct.

We may suspend or terminate access if you breach these Terms.

SECTION 14 — TERMINATION

We may terminate access to the Services at any time. Certain provisions will continue to apply after termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

Except as required under Australian Consumer Law, the Services and products are provided “as is” without warranties.

Nothing in these Terms limits your statutory consumer guarantees.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, ValkorX is not liable for indirect, incidental, or consequential losses.

This clause does not limit rights under Australian Consumer Law where such limitation is unlawful.

SECTION 17 — INDEMNIFICATION

You agree to indemnify ValkorX and Shopify against losses arising from your breach of these Terms or misuse of the Services.

SECTION 18 — SEVERABILITY

If any provision is unenforceable, the remaining provisions remain valid.

SECTION 19 — ENTIRE AGREEMENT

These Terms form the entire agreement between you and ValkorX.

SECTION 20 — ASSIGNMENT

You may not transfer your rights without consent. We may assign our rights without notice.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws of Australia, and disputes will be subject to the courts of the state or territory in which ValkorX operates.

SECTION 22 — HEADINGS

Headings are for convenience only.

SECTION 23 — CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services means acceptance of updates.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms should be sent to:
Email: support@valkorx.com
Business Name: ValkorX
Operating as an online-only business in Australia