Refund policy

RETURNS & EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must:

  • Be still in original packaging (the inner packaging must not be tampered with)

  • Product was never assembled or used

  • The product and packaging is in full salable condition when received back to our warehouse

If you received a replacement and now wish to return the item, you will need to return both the replacement and original item. If both items are not returned, we cannot honor a refund.

All returns must be post-dated within 30 days of the delivery date. Should the return exceed the 30-day window or arrives in extremely used condition, it will not be accepted and a refund, exchange, or replacement will be denied. 

If you are eligible for a return or exchange based on our policy please email us at: support@valkorx.com

Please note that the packing slip or receipt included with your order is not a return shipping label.

A Return Authorisation (RMA) is not required to return an item. Customers are responsible for arranging and paying for return shipping. We do not provide prepaid return labels and are not liable for return shipping costs, or for parcels lost or damaged in transit.

Original shipping fees are non-refundable, except where required under Australian Consumer Law.

We recommend using a tracked and insured shipping service when returning items, as responsibility for returned goods remains with the customer until the item has been received by us.

When returning an item, please include the following details to ensure timely processing:

  • Name or email address used for the order

  • Order number

  • Reason for return or the item you wish to exchange for

This information can be provided on a note, packing slip, or printed order confirmation email.

Once your return has been received, processing may take 7–14 business days.

For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

As a small business, we value customer feedback. If you experienced any issues with your product, please let us know — your feedback helps us improve and develop future products.


REFUNDS

Please allow 7-14 business days for returns to be processed. Once it has arrived back at our facility. You will be notified should the return be approved or rejected and refund denied.

If approved, the refund will be returned to the original method of payment within 3-5 business days.

Should you not see the funds returned to the original method of payment by the 5th business day, please contact support@valkorx.com to verify the refund has been processed.



Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

LATE OR MISSING REFUNDS

If it has surpassed 5 business days since your return was processed and you have not seen an email notification regarding its status, be sure to check your Junk/SPAM folder as these messages can sometimes end up there.

Should no message be found or you are not seeing the funds returned to the original method of payment by the 5th business day, please contact support@valkorx.com to verify the refund has been processed.

MISSING ITEM(S)

Contact support@valkorx.com within 5 days of receiving your order. If the package appears tampered with, we encourage you to also submit a claim with the carrier.

Verify the packing slip which will list all items enclosed in your package/order. Should any items listed be missing from the package when contacting us please include photo verification of the following: packing slip, all contents from the package, and the shipping label.

We do ask to be notified immediately of any potential missing items. Should the order delivery date surpass 5 days and we have not received the verification requested, we will assume the order was received in accordance to our records and therefore we will be unable to offer any sort of compensation.